Refund Policy

Transparent Refund Policy: Your Satisfaction Matters at Essay Nest

At Essay Nest, we strive to provide the highest level of customer satisfaction. We understand that there may be circumstances where a refund is necessary. This refund policy outlines the conditions and procedures for requesting a refund.

Essay Nest is a reliable homework helping service, which banks on a professional team of tutors to provide high quality work. For several years now, we have been helping students to achieve their academic goals, by assisting them to complete assignments and prepare for exams in a much easier and simpler way. We ensure that they are satisfied; nevertheless, in rare instances, the client may request for a refund. In this regard, we have formulated a comprehensive refund policy that adheres to the clients’ legal rights, showcasing all the situations when a client can ask for a refund. To gain a good comprehension of your rights, kindly check below;

1. Eligibility for Refund:

   • If your order has not been assigned to a writer yet, you are eligible for a full refund.
   • If the writer has been assigned and has not started working on your order, you are eligible for a refund minus a reasonable administrative fee.
   • If the writer has already started working on your order, you may be eligible for a partial refund, which will be determined based on the progress made.
   • If technical issues occur at the time of payment, resulting in additional charged fees, the client should notify our customer support. A refund will be provided accordingly.
   • If the client (you) has not been furnished with the final order or draft, they can request a store credit or a full refund after the deadline has elapsed.

2. Refund Requests:

   • To request a refund, you must submit a refund request through our customer support system or contact our support team directly.
   • Your refund request should clearly state the reason for the refund and provide any relevant supporting documents or evidence.
   • Refund requests must be submitted within 14 days from the completion date of the order.

3. Refund Evaluation:

   • Each refund request will be carefully evaluated by our refund department.
   • We will consider factors such as order complexity, deadline, writer assignment, and the reason for the refund request.
   • Our decision regarding the refund amount will be final.

4. Refund Process:

   • If your refund request is approved, the refund will be processed within 5-7 business days.
   • Refunds will be issued through the original payment method used for the order.

5. Non-Refundable Circumstances:

   • There are certain circumstances where refunds are not applicable, including but not limited to:
     • Plagiarized or copied content from the client’s end.
     • Requesting a refund after the order has been completed and delivered.
     • Failure to provide accurate instructions or required materials.
     • Cancellation and Refunds for Orders with 24-Hour Deadlines: A student is not allowed to cancel an order or request a refund if the order has a deadline of 24 hours or less to submit.

It is important to review and understand our refund policy before placing an order. By using our services, you agree to comply with our refund policy. If you have any questions or concerns, please contact our customer support team, and we will be happy to assist you.