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1 What soft skills were required in the two organisations? What sort of balance was there between soft skills
and technical skills?
2 What effect did this have on (a) the workers, (b) their work and (c) their employers? Whom did the soft skills
3 How does knowing about workers’ technical skills help us to understand this?
4 Think about another job that you are familiar with. What soft skills and what technical skills are required?
Do they advantage the employee or the employer?
5 What effect does an emphasis on soft skills have on workers? For further details of this case study see Grugulis and Vincent (2009).