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1 Do you agree with the analysis that is presented, that due to the requirement of the service engineers to utilise contextual knowledge that they can be classified as knowledge workers?
2 If a knowledge worker is defined as anyone whose work involves the use of a reasonable amount of theoretical or contextual knowledge can you think of any occupations that it isn’t appropriate to label knowledge work?
3 How far was A&B’s original employment policy ‘ethical’ in modern terms? What sort of ethical principles did it draw upon? Which elements would be acceptable today, and which would not?
4 How justified was the decision to prevent trade union organisation and is it still appropriate today? Consider the arguments for and against and the principles involved.